Some common questions and answers:
If your question is still not answered please email your question to the market manager at firstname.lastname@example.org.
Here are some frequently asked questions:
- Are there membership fees?
- Will I have to buy vegetables I don't want?
- How do I order?
- When do I pay and how?
- When and Where do I pick up my order?
- Why Support Locally Grown?
- How can I sell through this market?
- What does non-certified organic mean?
- What if I forget my user name or password?
- What if I don't like something I got?
- Should I order even if something is sold out?
- Oh no! I forgot to pickup my order! Now what?
And here are some answers:
Are there membership fees?
We do not charge a membership fee. To cover our overhead expenses, we instead charge a 5% virtual booth fee and the customers pay a 7% service charge.
Will I have to buy vegetables I don't want?
Unlike some co-ops, buying clubs, or CSAs where everyone gets the same box of stuff (and you don’t know what you’re getting until you get it), with Locally Grown you get to order what you want, in the quantities that you want, from the farms that you want. The weekly email lists the produce, milled products, fresh flowers, and artisan goods available that week, and you can browse the items on this website before you place your order.
How do I order?
Each Sunday morning, an email is sent to all customers announcing the Market is open. Customers must place their order for the week no later than Monday at 10:00 p.m. Orders can be placed here on our website or by responding directly to the e-mail. Ordering through this web site is Locally Grown’s preferred method as it is designed to reduce the amount of time it takes us to process orders as well as provide you with detailed information about our products.
When do I pay and how?
We now accept cash, checks or credit cards when you pick up your order. Because we may have to adjust your total then (to account for unannounced items you decide to purchase or items that were unexpectedly unavailable), we do not accept advance payment on the website.
When and Where do I pick up my order?
Wednesday pickups for Murfreesboro customers will from be from 5:00 – 6:30 pm at 310 West Main Street. Follow this link for a map of the location – http://stonesriver.locallygrown.net/files/document/document/1307/original/310_West_Main_Map.jpg
If you want to visit the farm, please make arrangements ahead of time to make sure we are home.
On Thursday’s in Nashville, there is a meeting location at the corner of 3rd Avenue and Commerce (Downtown) at 10:30 am. Also on Thursday’s you can pick up your order from 193 Polk Ave from noon till 2 pm.
Why Support Locally Grown?
Enhance your local economy: By purchasing produce and other items from local growers you are providing stability to your local economy through the support of local businesses.
Save natural resources: Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials. Also, we are right here in your community so the expense of transportation and delivery is kept to a minimum.
Provide learning opportunities: Locally Grown supporters provide member growers the means to help educate our community about the importance of sustainable agriculture.
Supporting a way of life: The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.
We believe that small, diverse, family-owned farms contribute to society’s overall health.
How can I sell through this market?
If you’ve already created a customer account here, simply go to Our Growers and click on ‘Join this Market’. This will add you to our system and our market managers will contact you with the next step. We do charge 5% of your overall sales. Like at a traditional farmers’ market, you do get to set your own prices and list your items as you wish. Contact John at email@example.com if you want more information.
- All producers of non-potentially hazardous foods (jams, jellies, candy and baked goods) must follow the rules of the Tennessee Department of Agriculture Domestic Kitchen Rules – http://tennessee.gov/sos/rules/0080/0080-04/0080-04-11.pdf and complete the processor application. Send an email to firstname.lastname@example.org to request one.
Producers of potentially hazardous foods need to follow state and federal regulations. More information can be found at the following websites:
- Growers must complete a grower application.Send an email to email@example.com to request one.
What does non-certified organic mean?
Many of our growers are very small. They abide by the USDA National Organic Standards but they are not certified by a third party. This is not because the national standards are too rigorous (many think they are quite lax in some respects) but because the process is too expensive. Growers are encouraged to describe their management on their grower page and in their product listings.
Certified Naturally Grown is a non-profit program that certifies small farmers. The standards are a little more strict than the USDA Organic Standards and the cost to the farmer is much lower because it involves a peer review process and not a government bureaucracy. We do not currently have any growers who are certified naturally grown, but some of our growers are working toward this certification.
What if I forget my user name or password?
If you forget your password or user name go to the your account page and click “I forgot my password” and enter your email address. Your user name and a new password will be emailed to you.
Log in using the new information and then change your password to something you will remember on the your account page.
If this does not work or you experience other computer problems please report them to a market manager firstname.lastname@example.org.
What if I don't like something I got?
There have been occasions (rare ones) when customer were not satisfied with products that they received. If this happen please let us know. Email the grower and the market managers. It is up to our growers, but most of our growers will be happy to refund your money. We welcome all feedback and negative feedback is especially important in ensuring high quality in the future.
Should I order even if something is sold out?
Growers are asked to estimate how many items they will have available each week (for vegetable growers this involves looking at the live plants and guessing what they will amount to once they are harvested). Sometimes these estimates are off from the actual amount that is available. If a vegetable is “sold out” but you would like to try your luck you may go ahead and order it anyway. Once you get to know your growers you may become aware of the ones that are better at estimating . Some numbers are not estimates. Jams and Jellies, for instance, are usually in storage when it is listed on the website. As the growing season progresses I’m assuming that growers will get better at providing accurate estimates (I’m speaking for myself here)… then again, maybe not.
Oh no! I forgot to pickup my order! Now what?
Well, I’m sorry we missed you.
About a half hour before we pack up to go home, we’ll call you if you haven’t come yet, using the phone number you tied to your account. If you have a cell phone, use that number!
Most times, we get an answering machine, so if we haven’t reached you when it’s time to go, we’ll try again.
If we were able to reach you on the phone, we may be able to work out an arrangement, but otherwise, your items may be donated or given away!
Since the growers harvested just for you, and (more importantly) since we paid the growers on your behalf when they brought them to our market,
you are still responsible for paying for items, even if you do not pick them up. We’ll charge your account, and that
amount will get added to your next order.